Privacy policy

Privacy policy

YMSTAY Inc. (the "Company") handles your personal information in accordance with the following policy when operating its accommodation facilities and this website.

1. Information we collect

When you make a reservation, contact us or stay with us, we may collect:

  1. Name, email address, phone number, address and nationality
  2. Estimated arrival time, requests and notes
  3. Information required for the guest register under the Hotel Business Act and identification details
  4. Payment information such as the payment method and transaction ID (card numbers are handled by the payment provider and are not stored by the Company)
  5. Access data such as browsing history, IP address and browser information

2. Purpose of use

We use personal information to:

  1. Receive, confirm, change and cancel reservations
  2. Provide accommodation services, process check-in and maintain the guest register
  3. Process payments and billing
  4. Respond to inquiries and contact you about your reservation
  5. Comply with legal obligations, including requests from public authorities
  6. Improve our services and compile statistics in a form that does not identify individuals

3. Disclosure to third parties

We do not provide personal information to third parties without your consent, except:

  1. Where required by law
  2. Where necessary to protect life, health or property and consent is difficult to obtain
  3. To payment providers (Stripe, WeChat Pay, Alipay, PayPay, etc.) to the extent needed to process payment
  4. To contractors such as reservation-management system providers, within the scope of the purposes above

4. International transfers

Through our use of payment providers and reservation systems, your personal information may be processed on servers outside Japan. We take steps to ensure appropriate protection at the destination.

5. Security

We implement access controls, encrypted communications and other appropriate measures to prevent unauthorized access, leakage, loss or damage of personal information.

6. Cookies and analytics

This website may use cookies and browser local storage to improve usability and understand site usage. You can disable cookies in your browser, but some features may then be unavailable.

7. Retention

We retain personal information for as long as needed for the purposes above and for the periods required by law (guest registers: 3 years), and delete it appropriately thereafter.

8. Your rights

You may request disclosure, correction, addition, deletion or suspension of use of your personal information by contacting us below. We will respond within a reasonable period after verifying your identity.

9. Changes to this policy

We may revise this policy in response to changes in law or our services. The revised policy takes effect when posted on this website.

10. Contact

YMSTAY Inc., Personal Information Officer, 3-15-8-305 Ebisu-nishi, Naniwa-ku, Osaka 556-0003, Japan. Email: info@ymstay.com. Phone: +81-6-6964-8550

Last updated: October 13, 2026