Terms of service

Terms of service

These terms set out the conditions for using the online reservation and accommodation services (the "Service") of the YUMERA accommodation brand operated by YMSTAY Inc. (the "Company"). Please read them before making a reservation.

1. Scope

These terms apply to every guest who uses the Service. By submitting a reservation you are deemed to have accepted them.

The accommodation terms and house rules of each property also apply. Where they conflict, these terms prevail.

2. Reservations

A reservation is concluded when you submit the reservation form and the Company sends a confirmation email.

The Company may decline a reservation where rooms are unavailable, a rate was displayed in error, misuse is suspected, or for other reasonable grounds.

Changes to dates, guests or rooms are possible only where approved by the Company.

3. Rates and payment

The rate is the amount shown at the time of booking and includes consumption tax. Any accommodation tax or other public charges are payable at the property.

Payment is made through the methods designated by the Company (Stripe, WeChat Pay, Alipay, PayPay, etc.). The terms of the respective payment provider also apply.

If a payment method is unavailable, for example during maintenance, the Company will contact you by email with alternative instructions.

4. Cancellation and changes

The following cancellation fees apply to cancellations by the guest:

  1. 7 or more days before check-in (inclusive): free
  2. 7 to 3 days before check-in (inclusive): 50% of the room rate
  3. Within 3 days of check-in, and no-show: 100% of the room rate

Where a stay becomes impossible for reasons beyond your control, such as natural disasters or transport suspensions, please contact us to discuss.

5. Check-in and check-out

Check-in is from 15:00 and check-out is by 10:00 unless otherwise stated for the property.

Under the Hotel Business Act, we may ask you to complete the guest register and present identification such as a passport at check-in.

Please let us know in advance if you will arrive significantly later than planned.

6. Prohibited conduct

Guests must not:

  1. Exceed the room capacity or allow third parties to stay without permission
  2. Smoke or use open flames in rooms or outside designated areas
  3. Cause noise or nuisance to neighbours or other guests
  4. Damage the property or remove furnishings
  5. Act in breach of laws or public order
  6. Breach the house rules set by the Company

In case of a breach, the Company may refuse accommodation or terminate the contract without refund.

7. Liability

Guests are liable for damage to the property or its facilities caused intentionally or negligently.

The Company is not liable for loss suffered by guests except where caused by the Company. Where the Company is liable, liability is limited to the room rate of the reservation concerned.

8. Personal information

The Company handles personal information in accordance with its Privacy Policy.

9. Changes to these terms

The Company may amend these terms as necessary. Amended terms take effect when posted on this website.

10. Governing law and jurisdiction

These terms are governed by the laws of Japan. The Osaka District Court has exclusive jurisdiction in the first instance over any dispute relating to the Service.

Contact

YMSTAY Inc., 3-15-8-305 Ebisu-nishi, Naniwa-ku, Osaka 556-0003, Japan. Email: info@ymstay.com. Phone: +81-6-6964-8550

Last updated: October 13, 2026